Agenda – Engage 2022 Engage 2021

Agenda

Submissions Open

We are looking for speakers, roundtable hosts and vendors who are dedicated to advancing the industry.

  • Sunday, April 24
  • Monday, April 25
  • Tuesday, April 26
  • Wednesday, April 27
  • Thursday, April 28 (Member Meeting)
3:00 pm EDT

Onsite Registration

6:00 pm EDT

Welcome Reception

Join us at ICE BAR Orlando for some cocktails and networking to kick off the conference!
7:00 am EDT

Sponsor Exhibit Set-Up

It’s time to get set-up! Sponsor use this time to enter their booth space and load in materials and exhibits.
7:30 am EDT

On-Site Registration

Get your badge and get ready!
8:00 am EDT

Members Only Lounge

8:00 am EDT

Breakfast

9:00 am EDT

Welcome & Introductions

Welcome & Introductions
9:30 am EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
9:45 am EDT

Technology Impact on Invoice Tracking

Managing and monitoring invoices is critical in telecom wireline inventory management. With the industry transition away from legacy technologies, there is a tremendous need for tracking different technologies under the umbrella of wireline services. POTS-in-a-Box, DIA, etc., while not traditional wireline services, often replace these services and require tracking for technology management and optimization purposes within a cloud-based management platform. This session is designed to explore that necessary transition and how to build and maintain these new types of inventory.
9:45 am EDT

Help Desk Today: How has the pandemic changed the modern Help Desk?

The Help Desk we see today isn’t the same Help Desk that many companies had in place just two to three years ago. The pandemic has drastically changed how we support end users. As end users transitioned to working remotely, Help Desks had to pivot and learn how to support end users who are now working from home (WFH). Many organizations were not previously accustomed to this environment.

Pandemic or not, end users still desire a seamless support experience. How do we overcome these challenges and adapt to the new work force?.
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3 Key Takeaways:

  • Maintaining help desk excellence for WFH support
  • Creating seamless experiences for our end users
  • Improving asset management practices to anticipate hardware needs
9:45 am EDT

Are You IoT Ready?

The hype on the Internet of Things (IoT) is at its peak; the reality is that most companies today are still in learning mode on IoT.

Mobile network operators, systems integrators, hardware vendors and software providers are all using the hype surrounding IoT to drive new revenue streams and help their enterprise customers digitally transform their businesses.

Recent research from James Brehm & Associates found that while over 70% of enterprises are working on IoT, fewer than 18% of deployments could be viewed as successful. And this means enterprises are looking for help and clarity, now more than ever before.

This session will define IoT, explain the IoT value chain, point out members of the IoT stack and where they add value, discuss the current state of the market, describe the five greatest challenges in IoT today — lack of people with required skills, security, can’t prove the RoI, interoperability/integration, data ownership and appropriate data use—that companies must resolve before launch and how companies are resolving these concerns by means of internal and external relationships.

It will highlight how IoT is being deployed, showcase successful use cases as well as point out examples of what not to do. Finally, the session will feature the basics on conducting a readiness assessment followed by Q&A..

For participating in the session, participants will receive access to valuable market research on the State of the Industry and a copy of James Brehm & Associates IoT Readiness Assessment.

10:15 pm EDT

Break

10:30 pm EDT

Business Value of Cloud Service Transition

As businesses start to see increased demand from clients for “As a Service “software products , Experian embarked on this journey 5 years ago to penetrate in to a new segment of clients where their primary demands from providers like Experian were driven by:

  • Speed, Flexibility, Agility
  • “Out of the box” set up process drives faster implementation.
  • Instant ability to increase or decrease capacity.
  • Access anywhere via Web browser, mobile device, etc.
  • Lower upfront investment: little to no capital investment required.

The transition from “ product “ to “ service “ , from “ On prem “ to “cloud “ powered by the ubiquity of cloud services provided by likes of AWS , Microsoft and others , fueled a Go To Market strategy with a completely new suite of use cases offered as a service to mid tier clients executed on top of a state of the art cloud native platform which brings value to the clients and fulfills the need of speed , agility and lower upfront cost.

This session will provide an overview of the transition journey , with the technology drivers and business imperatives , combined with a complete transformation of the software development and delivery lifecycle to become truly “ Agile “ in the age of cloud native software where continuous delivery of new features to clients in a seamless manner becomes the key business differentiator in a fiercely competitive marketplace.

10:30 pm EDT

E911 in the Enterprise: Understanding the Legal Implications, the Technology, and the Options

This session will cover the questions that have come up due to the recent Kari’s Law legislation and the Ray Baum’s Act for dispatchable location requirements for enterprises. These requirements relate to accessing direct lines and pinpointing locations and have been established to accelerate emergency responses. What challenges might you encounter in reaching compliance? We will cover this along with technologies available to assist you along the way.
10:30 pm EDT

Breakout Session – Cloud Services Management

Engaging small group sessions lead by subject matter experts.
11:00 am EDT

Break

11:15 am EDT

Digital Transformation is Not About the Technology

IoT and connected products are changing every aspect of business. The number of connected devices in 2021 grew 9% to 12.3 billion. Cellular IoT grew to 2 billion devices alone. The financial impacts have been well documented. Digital leaders outperform their peers by 22%! So then, why do 73% of all digital projects fail to produce the expected value?

In this session we will walk through a well-defined process, that when followed, ensures a technology project is successfully implemented, producing the expected value. We will explore numerous real project examples to better understand what to do and potential pitfalls to avoid.

We will explore these fundamental concepts:
  1. How to answer the most important question: “What is the cost if we do nothing.”
  2. Remembering that digital transformation is really human transformation.
  3. Project fundamentals: Value – Action – Information – Data
  4. Process – People – Technology, in that order
Through all of this, remembering that there is no digital strategy. Just a strategy in a digital age!
12:15 pm EDT

Lunch

1:00 pm EDT

Exhibit Hall Open

Browse the exhibit hall and see what’s new from our vendors and exhibitors.
1:15 pm EDT

Elevating Your Brand and Developing Your Team to Deliver Optimal Results

When people in your organization think about you and your team, what thoughts come into their minds? The common impressions they have as a population represent the brand you and your team have created. Your brand impression may be positive or negative (just like for big companies) depending on the common experiences people have when they interact with you or your team. If there isn’t much commonality it means your internal market is confused and your team has failed to make a distinct impression. A strong positive brand will help you to get things done more effectively because it establishes expectations, enhances trust, and influences results. Join us as Yolanda Smith, Certified Brand Analyst, explores answers to three critical questions that will unlock new perspectives empowering telecom, mobility, and IT management professionals to elevate business results.
  • What is your personal brand?
  • How does a personal brand contribute to team branding?
  • How do personal and team brands influence business results?
2:15 pm EDT

General Session – Premier Sponsor

Industry Thought Leadership from SAKON
3:15 pm EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
3:30 pm EDT

General Session – Platinum Sponsor

Industry Thought Leadership from a Platinum Sponsor
4:30 pm EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
4:45 pm EDT

Roundtable – 5G/Edge Computing

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
4:45 pm EDT

Roundtable – Data Privacy

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
4:45 pm EDT

Roundtable – Unified Endpoint Management

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
4:45 pm EDT

Roundtable – Expense Management

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
4:45 pm EDT

Roundtable – Business Alignment

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
4:45 pm EDT

Roundtable – Key Performance Indicators

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
5:45 pm EDT

Break

6:00 pm EDT

Reception with the Exhibitors

7:30 am EDT

On-Site Registration

8:00 am EDT

Members Only Lounge

8:00 am EDT

Exhibit Hall Open

Browse the exhibit hall and see what’s new from our vendors and exhibitors.
8:00 am EDT

Breakfast

9:00 am EDT

Breakout Session: Industry Thought Leadership

Engaging small group sessions lead by subject matter experts from CALERO-MDSL
9:00 am EDT

Breakout Session: Industry Thought Leadership

Engaging small group sessions lead by subject matter experts from TANGOE
9:00 am EDT

Breakout Session: Breaking Away from POTS Lines. The Options, ROI, and a Successful Transition Strategy.

Many Enterprises are still straddled with hundreds, or even thousands of POTS lines scattered throughout their organization. Providers continue to claim that they are going to cancel all POTS line services. At the very least, their costs will continue to rise. Replacement can be a monumental task and could involve some investment but there can be an ROI as well as a more reliable solution depending upon several factors. Join us as we discuss POTS line replacement options, their impact, and how to make a transition successful.
9:00 am EDT

Breakout Session: Industry Thought Leadership

Engaging small group sessions lead by subject matter experts from SAMSUNG
9:30 am EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
9:45 am EDT

Be Ready to Stay Productive During a Business Disruption

Business Continuity is an organization’s ability to continue critical business operations at predefined levels throughout a disruptive event. If you work remotely, your organization depends on you to help maintain the continuity of commercial operations. Take your emergency and continuity preparedness role seriously by acting now, so you will be productive during and after a business interruption.

In this talk, Linda Bell, IBM Security BISO Advisor, will share actions you can take to strengthen your Personal Business Continuity posture.

  • Document your personal emergency plan on a hard copy
  • Plan for contingency internet connectivity access if your home service goes down
  • Harden your home networks
  • Don’t share your work devices with your kids or other family members

9:45 am EDT

Service Management Disrupted!

In this age of disruption, long-held standards everywhere are falling and being replaced. It is no secret that of the two largest retailers in the world, one carries no stock and the other has no brick-and-mortar storefronts. It’s commonly known that the largest transportation for hire company today owns no fleet of vehicles and that the largest accommodations provider owns no properties. Closer to our world, project management was bitten by the disruption bug as Agile practices gained popularity.

Yet the tried-and-true framework – ITIL – that guided IT Service Management for three decades remained largely unaffected until recently. The last few years have seen the rise of new frameworks and methodologies – DevOps, Business Relationship Management, VerISM, and finally ITIL4 – that are poised to disrupt our industry.

What’s the key difference between traditional IT Service Management and these new approaches? The answer is “Customer engagement that delivers clear business value.” Service Management under the traditional ITIL framework – v3 and earlier – had happened behind the scenes – Service Management by IT focused on IT. The processes were opaque to the service consumer. These new approaches bring the technology consumer not just into the conversation but welcome them as active participants in the practice.

This approach – Enterprise Service Management – is the future, and the future is now! Join Doug for an exploration of how your team can evolve along with the frameworks.

Key Takeaways:
  1. Disruption in our industry has arrived in the form of new methodologies
  2. Service Management is no longer strictly the realm of IT
  3. IT needs to evolve to be more people-centric
9:45 am EDT

Breakout Session: Help Desk Operations

Engaging small group sessions lead by subject matter experts.
10:15 am EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
10:30 am EDT

General Session

Industry Thought Leadership from a Platinum Sponsor
11:30 am EDT

General Session

Industry Thought Leadership from a Platinum Sponsor
12:30 pm EDT

Lunch

2:30 pm EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
2:45 pm EDT

5G, IoT, and Edge Computing in the Real World

Let’s take the marketing hype out of the equation and walk thru the real-world use cases by industry currently available and on the horizon with 5G, Internet of Things, and Edge Computing.
3:30 pm EDT

Technology Showcase

A featured technology solution presentation and demonstration
3:30 pm EDT

Technology Showcase

A featured technology solution presentation and demonstration
4:00 pm EDT

Technology Showcase

A featured technology solution presentation and demonstration
4:00 pm EDT

Technology Showcase

A featured technology solution presentation and demonstration
4:30 pm EDT

Technology Showcase

A featured technology solution presentation and demonstration
4:30 pm EDT

Technology Showcase

A featured technology solution presentation and demonstration
5:00 pm EDT

Reception with the Exhibitors

7:30 am EDT

On-Site Registration

8:00 am EDT

Members Only Lounge

8:00 am EDT

Exhibit Hall Open

Browse the exhibit hall and see what’s new from our vendors and exhibitors.
8:00 am EDT

Breakfast

9:00 am EDT

General Session

Internal Customer Engagement
10:00 am EDT

Enterprise Panel

Business Impact: Driving Results
11:00 am EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
11:15 am EDT

Roundtable – IoT/M2M

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
11:15 am EDT

Roundtable – Audit & Optimization

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
11:15 am EDT

Roundtable – Business Value Reporting

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
11:15 am EDT

Roundtable – Data Privacy

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
11:15 am EDT

Roundtable – Expense Management

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
11:15 am EDT

Roundtable – Key Performance Indicators

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
12:15 pm EDT

AOTMP® Industry Awards & Recognition Luncheon

2:45 pm EDT

Break

Take a load off! Members: Check out the exclusive lounge in the Upper Deck
3:00 pm EDT

Roundtable – 5G/Edge Computing

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
3:00 pm EDT

Roundtable – Unified Endpoint Management

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
3:00 pm EDT

Roundtable – Business Alignment

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
3:00 pm EDT

Roundtable – Business Value Reporting

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
3:00 pm EDT

Roundtable – Audit & Optimization

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
3:00 pm EDT

Roundtable – IoT/M2M

Peer-to-peer group discussions exploring experiences and lessons learned across a wide variety of industry hot topics.
4:00 pm EDT

Conference Wrap-UP

5:30 pm EDT

Member Only Dinner / Reception

8:00 am EDT

Breakfast

9:00 am EDT

Opening Remarks & Member Introductions

10:00 am EDT

Member Group Reports & Progress

11:00 am EDT

Break

11:15 am EDT

Member Group Reports & Progress

12:00 pm EDT

Lunch

1:00 pm EDT

Advancing the Industry – Part 1

2:00 pm EDT

Advancing the Industry – Part 2

3:00 pm EDT

Break

3:15 pm EDT

Advancing the Industry – Part 3

4:15 pm EDT

Member Group Formation & Volunteer Sign Up / Wrap Up

Join us!

Registration is open! Engage 2022 takes place from April 24th to 27th, with an AOTMP® Member meeting on April 28th.

Industry service providers and vendors are not eligible for general admission. Please see our Sponsor & Exhibit page for more.

Register now and enjoy a special launch price of just $795!

Be a part of Engage 2022

Submissions are now open for thought leaders from all aspects of the telecom, mobility and IT Management industry to address the community. We are looking for speakers, roundtable hosts and vendors who are dedicated to advancing the industry.

AOTMP® Engage 2022 COVID Safety Plan

With the return to live AOTMP® events, the AOTMP® team is dedicated to ensuring a great experience and keeping you safe during any ongoing pandemic conditions. Please see all the measures below that we will be following to ensure everyone’s safety regarding the spread of the COVID-19 virus.

AOTMP® Engage 2022 will be held at the Renaissance Orlando at SeaWorld® and as a Marriott property they will uphold the Marriott International – Commitment to Cleanliness.

Out of an overabundance of caution and safety for our attendees, we highly encourage all participants attending the event in any capacity to be vaccinated.

If You Are Sick

If you have a temperature, are showing any potential symptoms of COVID-19, have tested positive for COVID-19, or have been in close contact with anyone that has tested positive for COVID-19 within 14 days of the event then you need to stay home for the protection of all attendees. The AOTMP® team will not be conducting temperature checks at the event. If you don’t feel well, please stay home. Potential COVID-19 symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Masks

AOTMP® will be adhering to requirements determined by the venue and its local government.

Hand Cleaning

Hand sanitizer stations will be available throughout the event. Touchless hand sanitizer stations will be available at the venue. By this point, everyone should know that hand washing is important in helping reduce the spread of COVID-19.

Attendee Personal Comfort Level

While many at the event are vaccinated and/or not concerned about the health risks that physical touch may present, we request that attendees, speakers, staff, and sponsors respect the wishes of all attendees and watch for how they have self-identified their comfort level using ribbons on their name badge.

  • 6’ Distancing Preferred – RED
  • Elbow bumps only – YELLOW
  • Handshakes, hugs or high fives welcome! – GREEN

Seating and Spacing

Seating will be spaced with the recommended distance between attendees as determined by the venue and its local government.

Food and Beverage

We will be working with the venue to revise how food and beverage services will be provided to minimize exposure/risk.

Vaccinations

While we strongly encourage our guests to be vaccinated, we are not requiring proof of vaccination at this time.  Out of an overabundance of caution and safety for our guests, the AOTMP® staff is fully vaccinated.

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