Gary Hasty at AT&T focuses on working with customers and partners in enabling IoT to solve business problems as well as changing the way we perform work. Gary describes himself as a professional geek (or trouble-maker) who years ago accidentally fell into management to translate geek-speak into business-speak. He began his professional development career when he was 15 programming on several textile manufacturing applications and started the first Internet Service Provider in North Georgia back in the early 1990’s. From owning an ISP he started working in the PC Gaming world for years before jumping into the world of Telecommunications. He’s been involved in roles from industrial engineering & process improvement, security, forensic investigations, AT&T Labs to currently working with Internet of Things to work on future concepts across enterprise clients in Retail, Hospitality & Start-Ups. Gary was recently voted one of the top 40 innovation leaders in the enterprise
William Baker
Manager, End User Technology, Mercury Healthcare
Session Details
Help Desk Today: How has the pandemic changed the modern Help Desk?
Monday, April 25th 9:45am to 10:15am
The Help Desk we see today isn’t the same Help Desk that many companies had in place just two to three years ago. The pandemic has drastically changed how we support end users. As end users transitioned to working remotely, Help Desks had to pivot and learn how to support end users who are now working from home (WFH). Many organizations were not previously accustomed to this environment. Pandemic or not, end users still desire a seamless support experience. How do we overcome these challenges and adapt to the new work force?. 3 Key Takeaways:
- Maintaining help desk excellence for WFH support.
- Creating seamless experiences for our end users.
- Improving asset management practices to anticipate hardware needs.